Artificial Intelligence and chatbots are on the rise. AI-generated content and bots doing homework are examples of AI being used today. As technology advances, AI will become more prevalent in the coming years. Wendy’s, a popular fast-food chain, is set to trial AI-powered chatbots to take orders at its drive-throughs.
The Trial Run
The trial is set to begin in June at one of Wendy’s stores in Columbus, Ohio. The goal is to make customers believe they are talking to a real employee, rather than a chatbot. Wendy’s has been collaborating with Google to develop the specifics of this project.
Characteristics of the AI-Powered Chatbot
The chatbot is being designed to understand accents and the nuances of human speech, as well as terms and abbreviations specific to Wendy’s products. Additionally, it needs to distinguish the voice of the person making the order from background noises. It is also programmed to upsell customers on bigger portions, special offers, and frosties.
Streamlining the Ordering Process
Wendy’s aims to streamline the ordering process and prevent long lines in drive-through lanes from turning customers away. Wendy’s Chief Executive, Todd Penegor, believes that the chatbot will be very conversational and that customers won’t know they’re talking to anyone but an employee.
In conclusion, while the idea of AI-powered chatbots taking orders at drive-throughs may seem concerning, Wendy’s is working hard to make the process seamless and efficient. The collaboration with Google is helping them to create a chatbot that can understand human speech and interaction, making it more believable for customers. The ultimate goal is to make the ordering process quicker and easier for customers, and to prevent long lines from discouraging them from returning.
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