Peloton, the fitness company known for its at-home exercise bikes, has issued a voluntary recall of 2.2 million bikes due to reports of seats breaking or falling off during use. This comes as another blow to Peloton, which has faced a series of challenges in recent months.
Details of the Recall
According to the US Consumer Product Safety Commission (CPSC), the faulty seat is caused by the part that attaches the seat to the bike frame potentially breaking off at the welding joint. Of the 35 reports, 13 resulted in injuries, including fractures, lacerations, and bruises. The affected bikes were sold at Peloton and other retailers, including Dick’s Sporting Goods and Amazon. Only the PL-01 models are affected, and customers can check the name and model number on the label on the inside front fork near the flywheel. The recall does not affect Bike Plus owners or original Bike owners who purchased their bikes overseas.
Response from Peloton
Peloton has taken a proactive approach to this recall, offering a free seat post to affected customers. Owners can install the new post themselves without requiring a service call, according to Peloton’s press release. The company has urged owners to stop using the device immediately and contact Peloton for the free seat post. Peloton’s response to this recall is in stark contrast to how it handled its 2021 Tread Plus and Tread recalls, where it initially denied that its treadmills posed any danger.
What Customers Need to Do
Customers who are still participating in a 30-day home trial or within the normal product return policy period can request a return. Peloton has recommended that all owners of the affected bikes stop using them immediately and contact the company for a free seat post. This voluntary recall is an effort to ensure the safety of its customers and to show that Peloton is more than just a bike company.
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