Fandom, the platform that hosts wikis for various fandoms, is introducing generative AI features that users can now choose to opt out of. One of the most noteworthy AI-generated features is Quick Answers, which offers a Q&A-style dropdown that provides concise information to users. However, when initially tested in August 2023, the AI frequently provided incorrect and inappropriate responses, leading to backlash from the community. Fandom took heed of the users’ feedback and temporarily paused the feature to make improvements. Now, Fandom claims that wiki admins and editors can review the generated answers to ensure accuracy, addressing the concerns raised by the community.
Fandom plans to utilize AI in other areas as well. By incorporating AI into the image review process, Fandom aims to swiftly and accurately remove any inappropriate content. To achieve this, the company collaborated with Coactive AI to develop Image Review. With this feature, wiki admins can conveniently approve or reject photos, making the moderation process more efficient. Additionally, Fandom intends to introduce auto-tagging for search engine optimization (SEO). These enhancements are aimed at improving user experience and community engagement within the platform.
Fandom acknowledges the vital role that user feedback plays in the platform’s development. The decision to implement an edit feature and the choice to make Quick Answers optional were driven by extensive feedback from creators and the community. Several concerns were raised, including the lack of testing on AI features like Quick Answers and the absence of consultations with creators. As a result, Fandom responded by adding an edit feature and allowing wiki admins and editors to review the generated answers. This illustrates Fandom’s commitment to providing functionality that serves the needs of its communities better.
The introduction of AI features on Fandom sparked mixed reactions within the community. While some users welcomed the enhancements as a convenient way to access information quickly, others were concerned about the potential for inaccurate or inappropriate responses. One fan project, the Hollow Knight Wiki, even announced its departure from Fandom, citing concerns about the AI features as one of the reasons for their decision. Fandom is aware of these differing opinions and aims to strike a balance, respecting the autonomy of users by making the AI features optional.
Fandom boasts an impressive platform, hosting a staggering 45 million wiki pages. With over 350 million unique visitors each month, the platform has built a substantial user base and has become a go-to destination for fans seeking information about their favorite fandoms. Quick Answers, being an essential component of the platform, allows users to easily find answers specific to their interests. By incorporating AI to automate the formatting of sites, wiki admins can effectively organize their content, streamlining their work processes.
Fandom’s decision to make AI features optional demonstrates their commitment to addressing user concerns. Quick Answers and other AI enhancements aim to improve the user experience on the platform, but Fandom ensures that the generated responses are now subject to review and accuracy checks by wiki admins and editors. By embracing user feedback, Fandom seeks to create a collaborative environment where community needs are prioritized. As Fandom continues to evolve, it remains dedicated to providing functionality that serves its users and their diverse fandom communities.
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